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Privacy Policy

 

Effective Date June 1st 2014

At  DBS Disability Benefit Specialists, we recognize that your privacy is critical.  This policy sets out the types of information that we collect, what we do with this information, and what your rights are.  We may modify this policy form from time to time and will notify you by posting the modified policy on our website at www.disability benefitspecialists.ca and by changing the effective date on the web site to the current date. We encourage you to check this web page periodically for any changes to the policy. 

 

In addition, you may request a written copy of the most recent version of the policy at any time by contacting us.  By signing an agreement with us, using our website, or otherwise engaging or participating in our services, you acknowledge that you have read, understood, and agreed to be bound by this policy, as it may be modified from time to time.

WHAT INFORMATION DO WE COLLECT?

We collect such types of information as are reasonably required for the purposes set out in this policy, for other reasonable purposes, and as may be required by law. 

These may include the following:


Contact and Personal information that you provide to us such as your name, address, telephone number, e-mail address, and social insurance number.


Financial Information that you provide to us or we obtain from the Canada Revenue Agency (CRA) or provincial agencies


Medical Information that you provide to us or that we obtain from health professionals that you have authorized us to deal with.


Credit Card Information that your provide us.


Technical Information that we gather during your use of our web site such as IP Address information, browser language and other information relating the navigation of the website.

We retain this information only for as long as is necessary or relevant for the purposes set out in this policy or as may be required by law.

 

HOW DO WE USE THE INFORMATION WE COLLECT?


We use the information we collect to provide our services, to bill and collect our fees, and to provide marketing materials to you relating to our services.  From time to time we may provide you with marketing materials relating to services offered by third parties, but we will not disclose any of your information to such parties except as is explicitly set out in this policy.

WHO MAY WE DISCLOSE INFORMATION TO?


Except as set out in our policy, we will never disclose any information to a third party without your express consent, unless we are required or authorized to do so by law.  We may disclose your information in the following circumstances


To the primary contact or disabled individual with respect to the client file that relates to you.


To health practitioners that you have authorized us to deal with, in connection with the provision of our services.


To CRA or provincial agencies, in connection with the provision of our service.


To service providers that we retain from time to time, such as data backup or credit card processing providers, provided that in such cases we will only disclose such information as is necessary for the performance of such services, and will ensure that such providers are bound by appropriate privacy standards.


To Collect accounts owing to us.


In the event of a sale or transfer of our business.


If the information is already publicly known.

 

HOW DO WE PROTECT YOUR INFORMATION?


We protect your information from loss, unauthorized access, and unauthorized disclosure by:


Employing appropriate security measures with respect to our premises


Employing appropriate security measures with respect to our information technology systems, such as passwords, firewalls, and other measures.


Restricting access to your records for those of our employees and consultants who require it in connection with the uses set out in this policy, and by logging our employee's access to your information.

 

WHAT ARE YOUR RIGHTS?


You may contact our Privacy contact to request access to your information in order to verify, and if necessary correct it.  We will provide you with such access unless we are required or permitted by law to refrain from doing so, and may charge a nominal fee in connection with certain requests.

 

You may refuse to provide information to us, or on reasonable notice, withdraw your consent to our collection, use, or disclosure of your information, unless such information is required in order to provide our services or is required by law.

We invite you contact our Privacy contact with any questions or concerns you may have with respect to your information or policy.

 

OTHER WEBSITES OR THIRD PARTY SERVICES


Our web site contains links to other web sites.  By clicking on a link to another site, you will be directed off our web page and onto such other web sites.  In addition, we may permit third parties, to offer certain services through our web site.  We cannot be, and are not responsible for the privacy policies of any web sites other than our own, or any third party site to whom you provide information to through our web site.  Accordingly, you should ensure you have read and understood the privacy policies of any such third party web sites prior to entering said site or providing information to a third party via our web site. 

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